Shipping & Returns
Everything you need to know about delivery and our return policy.
📦 Delivery Times by Region
All times are estimates from dispatch. Delays can occur at customs or during peak periods.
| Region | Standard | Express |
|---|---|---|
| United States | 7–14 business days | 3–7 business days |
| United Kingdom | 10–18 business days | 5–10 business days |
| Europe (EU) | 10–20 business days | 6–12 business days |
| Canada / Australia | 12–22 business days | 7–14 business days |
| Rest of World | 15–30 business days | 10–20 business days |
Dispatch within 1–3 business days of ordering.
💳 Shipping Costs
- Free on all orders over $35
- Flat rate $3.99 on orders under $35
- Express upgrade: +$5.99
Shipping is calculated at checkout based on your selected method.
↩ Returns Policy
- 30-day return window from delivery date
- Item must be unused and in original condition
- Refund issued within 5–7 business days
Email hello@shop-onix.com to start a return.
📍 Order Tracking
- Tracking sent by email once shipped
- Updates via your carrier’s tracking portal
- Allow 2–3 days after dispatch for tracking to activate
Contact us if tracking hasn’t updated after 5 business days.
Frequently Asked Questions
Standard orders typically arrive in 14–20 business days. We’ll send tracking once your item ships. If your order hasn’t arrived within 30 days, contact us for a free resend or full refund.
Yes — contact us within 24 hours of placing your order at hello@shop-onix.com. After that, the item may already be dispatched, but you can still return it under our 30-day policy.
We’re sorry to hear that. Email a photo of the damage to hello@shop-onix.com and we’ll arrange a free replacement or full refund — no need to return the item.
Yes, we ship to most countries worldwide. Delivery times and availability may vary. If your country isn’t supported at checkout, please contact us and we’ll check if we can accommodate your order.
All payments are processed securely through Square. We never see or store your card details — all card data is handled directly by Square’s PCI-compliant payment system on an encrypted connection.
Tracking is sent once your item is dispatched (1–3 business days). Check your spam folder first. If it’s still missing after 5 business days, email us and we’ll look it up manually.