Privacy Policy

At ONIX (“we”, “us”, or “our”), accessible at shop-onix.com, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect information you provide directly when you:

• Place an order (name, email, shipping address, phone number)
• Create an account (email address, password � stored securely)
• Contact us via email

We may also automatically collect technical data such as your IP address, browser type, and pages visited for analytics and security purposes.

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation and shipping updates
• To respond to your enquiries and support requests
• To improve our website and services
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Order Fulfilment & Third Parties

To fulfil your orders, we share necessary information (name, address, order details) with our print-on-demand fulfilment partner. Payment processing is handled securely by Square. These partners are bound by their own privacy policies and are not permitted to use your data for any other purpose.

4. Cookies

We use minimal cookies to keep your shopping cart functional across sessions. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect cart functionality.

5. Data Retention

We retain your order data for as long as necessary to fulfil your order and meet our legal obligations. Account data is retained until you request deletion.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to certain processing activities
• Withdraw consent at any time (where applicable)

To exercise any of these rights, please email us at hello@shop-onix.com.

7. Data Security

We use industry-standard security measures including HTTPS encryption, hashed passwords (PBKDF2 with per-user salt), and access controls to protect your information. No method of transmission over the internet is 100% secure, but we work hard to protect your data.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our site constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@shop-onix.com